Unexpected logouts for some ChatGPT web users

Resolved Minor impact

On August 21, 2026 at 19:48 UTC, OpenAI reported an incident affecting ChatGPT with a minor impact, per its official status page. The disruption lasted 3h 26m and the incident has been fully resolved. IsChatGPTDown.chat mirrors this incident from OpenAI's official record; see the official link below for authoritative details.

Incident Facts

All facts below are taken from OpenAI's official incident record. Fields OpenAI did not publish are shown as “Not provided.”

Started
Resolved
Duration
3h 26m
Affected service
ChatGPT
Severity
Minor
Current state
Resolved

Timeline

Official update history from OpenAI's status page.

  1. Investigating Weu2019re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.
  2. Monitoring We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. Weu2019ll continue monitoring closely to confirm the recovery is sustained.
  3. Resolved The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

Related troubleshooting

The affected services are listed above from OpenAI's official record. If you run into a similar problem, the guides below help you check whether it is a current outage or an issue limited to your setup.