- Conversations Operational
- File uploads Operational
- Image Generation Operational
- Login Operational
- Voice mode Operational
OpenAI does not publish a separate iOS or Android health component. This card aggregates mobile-relevant ChatGPT services and mobile-specific incidents.
ChatGPT Mobile App Problems
The web and mobile apps share some OpenAI services, but platform-specific features and individual components can fail independently. Check the affected components in the official incident details to see whether an issue is service-side or specific to the app. Issues specific to the app itself (versus the service) fall into a smaller set of categories.
App Shows Endless Loading Spinner
If the backend is operational but the app hangs on loading:
- Force-quit the app completely (swipe up on iOS, recent-apps on Android).
- Toggle airplane mode on and off to reset the connection.
- Update to the latest official app version — updates can resolve compatibility, authentication and stability issues; an outdated build is one possible cause, not proof of an outage. See OpenAI's official iOS troubleshooting and Android app guidance.
- Log out, reinstall the app, log back in.
Voice Mode Not Working
Voice mode is a distinct component and can fail independently. Check whether the status card above shows any warning. Also:
- Confirm that Voice is available for your account, region, surface, and current usage limits, and verify microphone permissions.
- Confirm microphone permission is granted (iOS Settings → ChatGPT → Microphone).
- Test with a wired mic or the built-in mic — Bluetooth headsets sometimes lose audio routing.
App Crashes or Freezes
App crashes are usually caused by low memory or a stale local database:
- iOS — delete the app and reinstall (this wipes the local conversation cache but not your server-side history).
- Android — Settings → Apps → ChatGPT → Storage → Clear Cache. If that fails, Clear Data (this wipes local state).
“No Internet Connection” Error
If the app shows no-internet but your browser works fine, it’s an app-level network state bug:
- Force-quit and reopen.
- Check the app has network permission (Android) and is not restricted from cellular data (iOS).
- Some VPN apps interfere with certificate validation — try disabling.
File Upload or Image Generation Failing in the App
These are separate features that can fail while chat itself works. Check the live status card — if the affected components include File Uploads or DALL-E, the issue is service-side.
Frequently Asked Questions
Why does the ChatGPT app work but the website doesn’t (or vice versa)?
The web and mobile apps share some OpenAI services, but platform-specific features and components can fail independently. When only one works, it’s often local state — browser extensions, VPN behavior, or app cache differing between platforms. Check the affected components in the official incident details.
Do I need to update the ChatGPT app to fix it?
Often, yes. OpenAI changes the mobile API regularly; older app versions break when their supported API surface is retired. Always keep the app updated.
Sources and scope
OpenAI does not publish separate iOS and Android health components in the public component feed used here. The live card therefore shows related ChatGPT services and labels its coverage limits.