1% of ChatGPT Work (mobile/web) turns are failing for existing threads

Investigating Minor impact

On September 11, 2026 at 16:22 UTC, OpenAI reported an incident affecting ChatGPT and ChatGPT Mobile with a minor impact, per its official status page. As of the latest official update, OpenAI is currently investigating. IsChatGPTDown.chat mirrors this incident from OpenAI's official record; see the official link below for authoritative details.

Incident Facts

All facts below are taken from OpenAI's official incident record. Fields OpenAI did not publish are shown as “Not provided.”

Started
Resolved
Not provided
Duration
Not provided
Affected services
ChatGPT, ChatGPT Mobile
Severity
Minor
Current state
Investigating

Timeline

Official update history from OpenAI's status page.

  1. Investigating We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
  2. Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
  3. Investigating We are investigating the issue for the listed services.

Related troubleshooting

The affected services are listed above from OpenAI's official record. If you run into a similar problem, the guides below help you check whether it is a current outage or an issue limited to your setup.