New ChatGPT App Not Available For Enterprise Users Without Codex Permissions

Resolved Major impact

On July 17, 2026 at 15:32 UTC, OpenAI reported an incident affecting ChatGPT and Codex with a major impact, per its official status page. The disruption lasted 14h 12m and the incident has been fully resolved. IsChatGPTDown.chat mirrors this incident from OpenAI's official record; see the official link below for authoritative details.

Incident Facts

All facts below are taken from OpenAI's official incident record. Fields OpenAI did not publish are shown as “Not provided.”

Started
Resolved
Duration
14h 12m
Affected services
ChatGPT, Codex
Severity
Major
Current state
Resolved

Timeline

Official update history from OpenAI's status page.

  1. Identified Enterprise users who do not have Codex RBAC enabled may see a "codex_cli_workspace_disabled" error when trying to log into the new ChatGPT app post-install. Please use our ChatGPT Classic while we work to implement a fix.
  2. Resolved A fix has been released. Please update to the latest version of the ChatGPT app to receive the fix.
  3. Identified We have identified that this issue has recurred for some Enterprise users. We are working to resolve this.
  4. Resolved All impacted services have now fully recovered.

Related troubleshooting

The affected services are listed above from OpenAI's official record. If you run into a similar problem, the guides below help you check whether it is a current outage or an issue limited to your setup.